Privacy Policy

Charlotte Lumber, LLC
Last updated: June 30, 2026

Charlotte Lumber, LLC ("Charlotte Lumber," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our quoting and sales tools, and our text-messaging program.

Information we collect

• Contact information you give us — name, phone number, email address, billing and delivery address.
• Order and quote information — the products you're interested in, quotes we prepare for you, samples we send, and delivery details.
• Communications — records of your calls, emails, and text messages with our sales team.
• Website usage — basic technical data such as your device type and pages viewed, collected through standard web analytics.

How we use your information

• To prepare and send quotes, process orders, and ship samples and products.
• To send you order updates, shipping and delivery notifications, sample tracking, and quote follow-ups.
• To respond to your questions and provide customer service.
• To operate, maintain, and improve our business.

Text messaging (SMS)

If you provide your phone number and agree to receive text messages, we may send you order and sample updates, shipping and delivery notifications, quote follow-ups, and replies to your questions. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share information only with service providers who help us operate our business — for example, payment processors, shipping carriers, and the messaging platform that delivers our texts — and only as needed to perform those services. We may also disclose information when required by law.

Data retention

We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your choices

• Text messages: reply STOP to unsubscribe at any time.
• Email: use the unsubscribe link, or contact us.
• Access or deletion: contact us at the address below to request access to or deletion of your personal information.

Contact us

Charlotte Lumber, LLC
Email: sales@charlottelumber.com
Phone: (980) 443-5667